Our client, a leading medical devices company, is now seeking a strong Key Account Manager/Customer Service Specialist to join their dynamic team.
In this corporate role, you will act as the voice of the company as you liaise with it's high profile medical devices clients and the internal sales and engineering functions.
Previous experience in a similar corporate business to business profile, together with a proven track record in an engineering, manufacturing or lifesciences industry is a pre-requisite for this role.
Key Responsibilities: Key responsibilities will include (but are not limited) to the following:
• Co-ordinate and maintain the sales order processing function – orders, acknowledgements, invoicing, credits etc.
Act as the contact point between Customers/Sales Team and Operations, Quality and Technical, to ensure accurate and up to date information is available to the customer/plant at all times
• Liaising with Manufacturing to ensure committed delivery dates are achieved
• Dealing with queries from Customers or Sales Team in a timely manner
• Maintaining the Contract Review process for New Products/Customers Provide support to Sales Team with timely responses to enquiries
• Be familiar with Products and Processes to facilitate swift responses to customer enquiries.
Participate in meetings, conference calls, Customer/Notified Body audits as required
Provision of customer forecast information to support internal planning activities
• Maintain accurate and organised customer files for all orders, contract reviews etc.
• Timely preparation of weekly/monthly reports
• Any other duties as required from time to time by your Manager
• Ensure full compliance with regulatory requirements.
• Ensure Quality and EHS policies and procedures are adhered to at all times.
This role is located fully onsite in the Limerick manufacturing facility, so the ability to commute to Limerick is essential.
Excellent opportunity for an excellent communicator to join an established and dynamic organisation.
Contact today for full job spec and further information.
