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Complaints Specialist contract x5

Location: Galway
Experience:2-3 Years
Job Type:Fixed Term Contract
Salary:Not Disclosed
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This role will suit someone with previous MDR Complaints experience or someone from a legal, nursing or clinical measurement background who is looking to transition into a highly regulated industry in a Complaints / Vigilance role.
Initial contract duration: 12 months.
We are looking for highly motivated individuals who can transition into a highly regulated industry. We are looking for people who can work well as part of a team and who are target or goal driven. We need people with good communication skills, who can work well under pressure and who can make (and document) sound decisions based on information that may be at times incomplete or unclear.


The successful candidate will be part of a high performing Complaint Handling and Medical Device Regulatory reporting department, which provides value throughout the Product Life cycle through world class execution in Medical Device Reporting (MDR) and Vigilance compliance.


You will be responsible for the oversight of complaint handling activities for a wide range of company products. You will be responsible for the secondary approval of regulatory reporting decisions in a designate role. You will also be responsible for the timely submission of US MDR and EU Vigilance Reports to external regulatory agencies. You will also support the response to any queries received from regulatory agencies in relation to complaint events or post market regulatory reports. You will also provide oversight of clinical trial activity with respect to complaint handling,and provide appropriate support to the clinical teams as required, including interaction with clinical safety teams. You will support complaint trend analysis and annual post market surveillance reports for various products. You will also support complaint handling harmonization initiatives with other sites globally. You will support risk management, risk analysis and health hazard analysis associated with complaint/post-market information. You will also support both internal and external audit activities and will interface directly with auditors/inspectors. You will also support any CAPA activities as required. You will also directly manage people and be responsible for communication and coordination of talent management initiatives with reports.


We are looking for a qualified person to Bachelor’s degree (Level 8 NFQ) in Engineering/Science or related discipline and preferably with 5-8 years relevant experience in a medical devices or related environment. Candidates with a legal or clinical qualification (e.g. registered nurse or experience in physiological or clinical measurement science) will also be considered. We are looking for a dynamic team player who can work effectively and proactively on cross-functional teams. Experience/understanding of complaint handling or CAPA processes are desirable. Candidates must be able to think critically and make sound decisions. Candidates must be focused on patient safety and customer service, set high standards, instils operational excellence, drive
accountability and model ethical behaviour.
Candidates must be a good communicator and are fluent in English, both in writing and speaking.

Contact Brian Christensen on 01 6854747 or submit your CV to for immediate consideration
If you would like further Information you can contact the recruiter directly:

Brian Christensen | Tel: +353 (0) 1 685 4747


Under the Data Protection Acts 1988 and 2003, your details will be kept confidential and will not be passed to a third party without your express prior consent.

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